Today, with unemployment rates hovering at 10%, and all our
worries about the job market rooted in the moment, we are in
danger of failing to see an important longer-term trend:
More Americans are working as consultants or freelancers,
either having given up or been forced out of the salaried
world of 9 to 5.
It's a trend that began after the economic downturn of the
late 1980s, as many laid-off professionals became
consultants. Then it seemed temporary, though, tied to bad
times. Evidence now suggests that this is our new economic
condition. Today, in fact, 20% to 23% of U.S. workers are
operating as consultants, freelancers, free agents,
contractors or micropreneurs. Current projections see the
number only rising in coming years.
The implications for the American workplace are profound.
Imagine one in four workers, of all collars, working on a
contingent basis. Whole career paths and professions have
shifted from stable full-time jobs with definable career
ladders and benefits to almost completely contingent work
forces that shift from project to project.
We can rightly bemoan the loss of security, the shifting of
economic risk from institutions to individuals. But crying
foul will not change the circumstances that many Americans
find themselves facing. Righteous indignation will not turn
back time. We can, however, better prepare ourselves for the
future.
The image of the freelancer is too often that of the
struggling journalist or writer, who needs to wait tables to
pay the rent. No doubt there are many such examples still
out there. But there also are plenty of consultants and
freelancers who are earning real income and enjoying real
success in their careers (as well as redefining what it
means to be a success).
So, what do these thriving solo artists have in common? What
is the recipe for their good fortune? My research points to
five ingredients to keep in mind.
Think Long Term
Too many freelancers see their condition as only
temporary—one that will go away as soon as economic
conditions improve. It's just a stage between jobs, they
figure.
Some of them may be right. But the odds are that most are
wrong. They're going to be on their own for a long time. So
freelancers need to think in terms of the long haul,
preparing for a marathon, not a sprint.
Understand: This isn't easy. Many of these people have known
only 9-to-5 jobs, and it can be scary to think of
freelancing as all there will be.
Scary, but necessary. Because if a freelancer views the
condition as temporary, it's almost a guarantee that however
long it lasts, it won't go well. Unless you think about it
as a job itself—requiring time, investment, thought—you
won't get much of a return. Waiting for business to find you
is not something successful consultants do. Clients know a
halfhearted attempt when they see one.
One recent consultant in the financial-services industry
told me that the day he was fired, he got a new set of
business cards, launched a basic Web site and got a new
cellphone for business. He already had a home office and had
started making lists of contacts. He knew that he might be
consulting for many months, and he decided to prepare for it
as a profession—not something he would do on the side to get
by.
The preparation has paid off: His consulting income has
already reached 80% of his old salary.
The consultants and freelancers who are most successful
offer a technical skill or expertise that is too expensive
or infrequently used for companies to keep in-house. Perhaps
it's a short-term technical project, such as implementing
new accounting software, or a temporary graphic-design
project. Such consultants demand greater salaries, and since
the demand is only temporary, it is more efficient for the
firm to hire this talent short term.
Most important, finding the next assignment cannot be done
at the expense of retaining and enhancing these skills.
Cutting-edge expertise is vital to long-term professional
health. Successful consultants don't let their skills coast,
even for a short period. There are simply too many
consultants waiting to take their work.
Typically, consultants keep their edge by attending
workshops or training courses. But the most successful often
add another key element to their training: They
teach—whether at a regional business college, through
university continuing-education programs or through
workshops given by professional associations.
At first, it sounds counterintuitive to train others to do
what you do. After all, you're creating more competition for
yourself in the very community in which you work. But
teaching offers four big positives for consultants.
First, it provides some income, though admittedly not much.
Second, it's a way to network, because sometimes students
can become clients or lead to clients. Third, the teaching
looks good on a résumé, giving consultants credibility in
the marketplace and a way to stand out from the crowd. And
fourth, if you're going to teach somebody the latest skills,
you better have those skills yourself. So teaching forces
consultants to stay current and sharp themselves.
I talked to one consultant who is an expert in change
management. He teaches in a continuing-education program for
a local university, and says it is time-consuming and pays
poorly. But he says that when companies are looking for a
consultant, they often take the fastest route: They search
for someone who is teaching at an area college or
university, figuring that person must be reputable.
So, he looks at his time teaching as the equivalent of
advertising. In addition, he says, sometimes his students go
back to their companies and are in a position to hire a
consultant. And he gets the call.
Join a Network
The image many of us have of the lonely consultant toiling
on his or her own is touching. And dated.
Most successful consultants are in a network or community of
consultants. These networks are important sources of new
clients; most consultants, in fact, say they get as many
clients from these networks as they do from client
referrals. What's more, an increasing number of consultants
share work, taking on bigger projects that require more
hands. In this way, teams of consultants can function like a
small boutique firm.
One former public-relations vice president, now a
crisis-management consultant, shares an office with three
other consultants. They all operate on their own, but she
says in many ways they also function as a traditional
office. She even refers to them as a "federation."
Recently, one of her office mates was consulting for a
company that was concerned about the possibility of a minor
scandal. So her office mate recommended her as a
crisis-management consultant. She was hired. And while the
scandal blew over, the company now will come to her in the
future if they need crisis public relations.
Beware, though: You don't want to cross a network. These
communities of freelancers often have their own unwritten
rules, and too often consultants find out about these rules
only when they break them.
One network, for instance, had an informal rule about using
only those in the network for all referrals. One software
consultant ran afoul of that rule when he referred work to
someone outside of his network, because he felt it required
expertise that none in his circle had. Suddenly, his own
referrals within the network dried up.
The lesson: With social networking and the constant contact
of email and texting, word of a perceived violation spreads
rapidly. While we assume there will be office politics in
the traditional workplace, we should not be surprised that
it exists in these networks. Freelancers are free from much
of the 9-to-5 world, but apparently not the personalities of
colleagues.
Have Your Own Space
We have long been told that one of the joys of working on
your own is being able to putter around in your pajamas and
bunny slippers. And such flexibility is, no doubt, an
attraction of consulting.
But there's a limit, and successful consultants say that
having a work space separate from your living space is
crucial. Clients do not want to have an important phone
conference interrupted by a nagging two-year-old, a TV in
the background or the sounds of street traffic. Most
freelancers I spoke to have a space in their home that is
solely for work—a bunker, as it were.
Others have started using shared spaces that provide a quiet
space and a cubicle or desk to call your own. These spaces,
called co-offices, often have other incentives. They give
freelancers a place to go, which helps them keep schedules.
They usually also provide a receptionist service, so someone
always answers calls. And they provide a sense of workplace
that is something many consultants complain about missing.
One financial adviser who lost his job about three years ago
became a financial consultant. He worked from home. But,
because he had a small apartment and young children, he
found himself increasingly working in the Starbucks around
the corner. He quickly discovered that clients wanted a
level of professionalism that did not include the buzz of an
espresso machine.
He subsequently began to share a suite of offices with a
lawyer and mortgage broker. They share a receptionist and a
conference room, and split expenses for a fax and copier
machine, as well as broadband Internet access. He has his
name on the door, and a place to meet clients. What's more,
the lawyer has recommended his services, so he has new
clients.
Think Like an Entrepreneur
Here's probably the most important ingredient that
distinguishes the most successful consultants: They think
like entrepreneurs.
Too often, freelancers drift from project to project. That's
a mistake. They need to have a business plan or mission
statement. If all they do is take everything that passes
over the transom, they will be viewed as a nonspecialist in
a world of specialists.
Consultants are known for the work that they do, and this
often means the work they don't do.
With a mission statement and business plan, they can decide
if a certain job is worth it. Sometimes the short-term gain
in income becomes a long-term loss in reputation.
This doesn't mean you should starve: Sometimes, any work is
good. But too many consultants say yes to anything that
comes along, so when the perfect project arises, they might
be too busy to take it. What's more, in this competitive
world, prospective clients want to know what projects you're
working on. If they aren't impressed, they may not hire you.
So being able to say no to certain work, referring it to
someone else, is a sure measure of a certain level of
success.
In interview after interview, I was also shocked by how
unprepared so many new freelancers were in organizing their
businesses. Few used even simple invoicing software to track
their billing, while many mingled their personal and
business finances, and didn't keep good records for taxes or
expenses. They did not think of cash flows, future
investments or downtime. They lived in the moment, which for
a business is a recipe for disaster. Developing a mission
statement and code of values, something businesses do
regularly, will help consultants develop a better sense of
what they value, and then they can steer their business
toward their goals.